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We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 2018).

This privacy policy will explain how SONE Products Ltd (SONE) uses the personal data we collect from you when you use our website.

WHAT DATA DO WE COLLECT?

SONE collects the following data:

  • Personal identification information (name, email address, phone number, etc.)

HOW DO WE COLLECT YOUR DATA?

You directly provide SONE with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards, enquiry form or via email.
  • Use or view our website via your browser’s cookies.

HOW WILL WE USE YOUR DATA?

SONE collects your data so that we can:

  • Process your order and manage your account
  • Email you with information about products and services we think you might like
  • We may use the information about you, including your responses to our marketing activity, to build a profile about products and services tailored to you.

We do not share your data with any other company other than when processing your order, we may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

HOW DO WE STORE YOUR DATA?

SONE securely stores your data at our UK data centre.

SONE will keep and use your data for 10 years or for as long as you are an active partner of the company. If relevant, once this time period has expired, we will delete your data within 30 days.

MARKETING

If you no longer wish to be contacted for marketing purposes, please mail us and let us know.

WHAT ARE YOUR DATA PROTECTION RIGHTS?

SONE would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request SONE for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that SONE correct any information you believe is inaccurate. You also have the right to request SONE to complete the information you believe is incomplete.

The right to erasure – You have the right to request that SONE erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that SONE restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to SONE’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that SONE transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us by email:  privacy@sone-products.co.uk, Call us on 01207 288 150 or write to us at : Privacy, SONE Products Ltd., Stationfield Road, Tanfield Lea Industrial Estate (South), Stanley, County Durham DH9 9QX.

WHAT ARE COOKIES?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology

For further information, visit www.allaboutcookies.org

HOW DO WE USE COOKIES?

SONE uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

WHAT TYPES OF COOKIE DO WE USE?

There are a number of different types of cookies, however, our website uses:

  • Functionality – SONE uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – SONE uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. SONE may share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

HOW TO MANAGE COOKIES

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

PRIVACY POLICIES OF OTHER WEBSITES

The SONE website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

CHANGES TO OUR PRIVACY POLICY

SONE keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on INSERT DATE.

HOW TO CONTACT US

If you have any questions about SONE’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. Email at:  privacy@sone-products.co.uk, call on 01207 288 150 or write to us at: Privacy, SONE Products Ltd., Stationfield Road, Tanfield Lea Industrial Estate (South), Stanley, County Durham DH9 9QX.

HOW TO CONTACT THE APPROPRIATE AUTHORITY

Should you wish to report a complaint or if you feel that SONE has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

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What our customers say
"We’ve been using SONE’s plastic packs for over two years and to date we have not had a single complaint about vials broken in transit. SONE has provided an excellent service and we are delighted to have found a partner that meets our specialist requirements so well."
- Operations manager, international manufacturer of blood reagents and associated transfusion products

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